IT Administrator
Service Desk Dashboard
Operational overview — live data from Supabase PostgreSQL
Hardware Asset Management
IT Inventory
ISO/IEC 19770-1:2017 §4.2 — Hardware asset register with IEC 80000-13 compliant storage units (GiB)
ISO/IEC 19770-1 §4.2 ITIL 4 CMP IEC 80000-13
+ Register New Device
↺ Refresh
Asset Register
Hardware Detail
🗂 Asset 360°
hw_inventory — Asset Register
🔧
Hardware Licensing Detail — ISO/IEC 19770-1:2017 §4.3.3
CPU core counts, virtualisation status, and cloud provider are required for per-core and virtualisation-restricted licence calculations. Submitting this form triggers the ELP Calculator for any affected licences on the selected device.
Submit Hardware Detail
Virtual Machine?
No — Physical / Bare Metal
Yes — Virtual Machine
Hypervisor Type
— Not applicable —
VMware ESXi
Microsoft Hyper-V
KVM / QEMU
Xen
VM Cluster ID
Submit Hardware Detail
Clear
hw_inventory_detail — Captured Records
↺ Refresh
🗂
Asset 360° — Full Asset Lifecycle Profile
ISO/IEC 19770-1:2017 §4.4 · ITIL 4 Configuration Management Practice — Documents, Incidents, Fixes, and Build History linked to a single asset record.
📎 Documents
⚠ Incidents
🔧 Fixes Applied
📋 Build & Config Log
Select an asset above to view linked documents.
Select an asset to view incident history.
Select an asset to view fix history.
Select an asset to view its build and configuration history.
Software Asset Management
Software & Licences
ISO/IEC 19770-1:2017 — Software catalogue, licence entitlements, deployment tracking, and SAM compliance position
ISO/IEC 19770-1 §4.2–4.3 ITIL 4 SAM
Software Catalogue
Deployments
SAM Compliance
sw_catalog — Software Catalogue
sw_deployments — Active Installations
sw_compliance_snapshot — SAM Position ↺ Refresh
Knowledge Management
Knowledge Base
ISO 9001:2015 §7.5 — Knowledge article lifecycle: Draft → Review → Published. ITIL 4 Knowledge Management Practice.
ISO 9001 §7.5 ITIL 4 KMP ISO/IEC 27001 A.12.4
Service Desk Management
System Management
Configure KB taxonomy (services, categories), manage software catalogue additions, and review the approval queue.
Approval Queue 0
KB Index
Software Catalogue
kb_categories + Add Category
+ Add Software to Catalogue
sw_catalog — Manager View
Service Delivery Management
Reports & Analytics
ITIL 4 CSI — Continual service improvement metrics, SLA tracking, and operational health reporting.
ITIL 4 CSI ISO/IEC 20000-1 §9.1 ISO 9001 §9.1
💚
Health Monitor
Workflow execution status across all n8n automation chains. Overdue workflows flagged as P1 incidents.
ITIL 4 · Event Management · Every 6 hours
📈
CSI Report
Continual service improvement metrics against defined targets. AI accuracy, throughput, and review times.
ITIL 4 CSI · ISO 9001 §10.3
🗂️
SAM Compliance Snapshot
Monthly software asset management position — ELP calculation, over-deployment risk, and licence utilisation.
ISO/IEC 19770-1 §4.3.3 · Monthly
📜
KB Document Log
Immutable change history for all knowledge base documents. Before/after state captured in JSONB audit trail.
ISO/IEC 27001 A.8.15 · ISO 9001 §7.5
Compliance Audit
Compliance Reports
ISO/IEC 27001:2022 · ISO/IEC 20000-1:2018 · ITIL 4 · ISO/IEC 19770-1:2017 — Auditor-facing evidence retrieval and control verification.
ISO/IEC 27001:2022 SOC 2 TSC ISO/IEC 19770-1 ITIL 4
💚
Health Monitor
Workflow execution and system availability evidence. ITIL 4 Event Management.
ITIL 4 · ISO/IEC 20000-1 §8.7
📜
KB Document Audit Log
ISO/IEC 27001 A.8.15 — Immutable change history from kb_audit_logs with before/after JSONB state.
ISO/IEC 27001 A.8.15 · ISO 9001 §7.5
📈
CSI Metrics
km_metric_definitions and itil_service_metrics — variance analysis and improvement action tracking.
ITIL 4 CSI · ISO 9001 §10.3
🗂️
SAM Compliance
ISO/IEC 19770-1 §4.3.3 — Effective Licence Position, over-deployment risk quantification.
ISO/IEC 19770-1 §4.3.3
🔒
ISO 27001 Controls
Statement of Applicability — implementation status, verification evidence, residual risk by control domain.
ISO/IEC 27001:2022 Cl.6.1.3
🔄
CAB Change Register
MS-ITSM-01 — Change authorisation evidence. SOC 2 CC8.1 audit trail from cab_changes.
SOC 2 CC8.1 · ISO/IEC 27001 A.8.32
Intelligent Automation
AI Service Desk
ITIL 4 Knowledge Management — AI-powered service desk assistant, knowledge guide generator, and document ingestion.
ITIL 4 KMP ISO 9001 §7.1.6
Service Desk Assistant — ITIL 4 KMP
🤖
UNUS AI Service Desk
Ask me about hardware, software licences, KB articles, or IT procedures. I have access to your service knowledge base.
How do I reset a password?
What is our VPN setup process?
Software licence expiry status
How to raise an IT incident?
Send ↵
✨
Transcript → Guide Generator
Paste a transcript or notes — AI will structure it into a formal knowledge base article
Service * Loading…
Category * Loading…
Document Type How-To Guide SOP FAQ Policy
Transcript / Raw Notes *
✨ Generate Knowledge Article
📤
KB Bulk Ingestion — Document Upload
Triggers n8n KB Bulk Ingestion workflow · ISO 9001 §7.5 · ITIL 4 KMP
📁
Drop files here or click to browse
PDF, Word (.docx), Markdown (.md), Text (.txt), HTML · Max 10 MB per file · Multiple files supported
Files queued for ingestion
Service * Loading…
Category * Loading…
Submission Notes
📤 Ingest Documents
Clear Queue
UNUS London · Compliance Architecture
ITSM Mini Solutions
SOC 2 TSC compliance infrastructure — six standalone PostgreSQL + n8n + HTML solutions. Each satisfies specific SOC 2 criteria and maps to ISO/ITIL/IEC controls.
SOC 2 TSC ISO/IEC 27001:2022 ITIL 4 ISO/IEC 20000-1
Deployed Solutions
1
of 6 in programme
CAB Changes (30d)
—
MS-ITSM-01 live data
Overdue PIRs
—
SOC 2 CC8.1 gap